Thank you for your interest in Comme des Garcon! Below are some frequently asked questions to help you better understand our services:
What are the delivery fees? We offer $15.00 shipping on all orders placed through our website.
Do you provide returns and exchanges?
Yes, we offer returns and exchanges. If you’re not satisfied with your product or need a size change, please contact our customer service within 14 days of receiving your item. The product must be in its original condition, with all labels, tags, and packaging intact. For detailed steps, please refer to our return policy page.
How do I cancel or modify an order?
To cancel or modify your order, contact our customer service team as soon as possible. If the order hasn’t been shipped, we’ll make the necessary changes. If it has been shipped, you’ll need to process a return according to our return policy.
How many days do customers have to return a product?
You have 14 days to return your product.
Is there a restocking fee?
We do not charge a restocking fee for returns.
What are the return shipping fees?
- For defective products: Free return shipping.
- For other returns: You are responsible for the actual return shipping costs.
How to return a product? You can return your item by mail.
How can you get your return shipping label?
- Defective Products: Download and print the return label from our site.
- Customer Remorse: You will be responsible for the return shipping label.
If you have any other questions or need further assistance, feel free to reach out to our customer service team. We’re happy to help!
For further inquiries:
👤 Support 8:00 AM – 05:00 PM
📞Phone: +1 (929) 639-5299
📩Email: sales@comme-des-garcon.com
🏦Business Address: 650 Madison Ave, New York, NY 10022, USA